CONTACT GRILL SMOOTH/GROOVED

At Caterhut, all equipment supplied is brand new and backed by a manufacturer’s
warranty for complete peace of mind.

What’s included

Unless
otherwise stated on the product listing or invoice, all products come with a minimum
1-year commercial parts-only warranty.

• Replacement parts
  supplied for manufacturing faults
• Warranty provided
  directly by the manufacturer unless stated otherwise
• Coverage applies to UK
  mainland orders only and once goods are fully paid

Warranty Types

1-Year Parts Replacement Warranty
Faulty parts will be replaced free of charge. Labour, installation, and
call-out costs are not included.

• Defective parts must be
  returned within 14 days
• A refundable deposit
  may be required before dispatch of replacements

Back-to-Base
Warranty (where applicable)
Certain items must be returned for repair at the customer’s cost.

Parts &
Labour Warranty (if purchased)
Where specified, repairs are carried out by approved engineers with prior
agreement.

What’s not covered

Warranty
does not cover:

• General wear and tear
• Misuse, neglect, or
  incorrect installation
• Damage caused by
  third-party interference or unauthorised repairs
• Consumable parts (e.g.
  seals, bulbs, handles, glass, hinges)
• Damage from
  environmental factors (water, fire, voltage issues, etc.)
• Loss of stock, food, or
  business interruption

Important conditions

• Equipment must be installed and used in line with manufacturer guidelines
• Regular cleaning and
  maintenance is required
• Warranty claims may be
  rejected if installation or usage is incorrect
• Any engineer call-outs
  not covered under warranty will be chargeable

Need to make a claim?

If your equipment develops a fault, contact our team with:

• Order reference
• Product model & serial number
• Description of the issue

📞 0161 713 3085

✉️sales@caterhut.com

Warranty Coverage – Caterhut

At Caterhut, all equipment supplied is brand new and backed by a manufacturer’s warranty for complete peace of mind.

What’s included

Unless otherwise stated on the product listing or invoice, all products come with a minimum 1-year commercial parts-only warranty.

• Replacement parts supplied for manufacturing faults
• Warranty provided directly by the manufacturer unless stated otherwise
• Coverage applies to UK mainland orders only and once goods are fully paid

Warranty Types

1-Year Parts Replacement Warranty
Faulty parts will be replaced free of charge. Labour, installation, and call-out costs are not included.

• Defective parts must be returned within 14 days
• A refundable deposit may be required before dispatch of replacements

Back-to-Base Warranty (where applicable)
Certain items must be returned for repair at the customer’s cost.

Parts & Labour Warranty (if purchased)
Where specified, repairs are carried out by approved engineers with prior agreement.

What’s not covered

Warranty does not cover:

• General wear and tear
• Misuse, neglect, or incorrect installation
• Damage caused by third-party interference or unauthorised repairs
• Consumable parts (e.g. seals, bulbs, handles, glass, hinges)
• Damage from environmental factors (water, fire, voltage issues, etc.)
• Loss of stock, food, or business interruption

Important conditions

• Equipment must be installed and used in line with manufacturer guidelines
• Regular cleaning and maintenance is required
• Warranty claims may be rejected if installation or usage is incorrect
• Any engineer call-outs not covered under warranty will be chargeable

Need to make a claim?

If your equipment develops a fault, contact our team with:

• Order reference
• Product model & serial number
• Description of the issue

📞 0161 713 3085
✉️ sales@caterhut.com