{"product_id":"call-out","title":"CALL OUT","description":"\u003cp data-start=\"100\" data-end=\"159\"\u003eA \u003cstrong data-start=\"102\" data-end=\"126\"\u003e£255 + Vat upfront payment\u003c\/strong\u003e is required to book a callout.\u003c\/p\u003e\n\u003cp data-start=\"161\" data-end=\"411\"\u003eOnce your visit is scheduled, you must ensure the premises are open and the engineer has full access to the kitchen. If access cannot be gained on arrival, an \u003cstrong data-start=\"320\" data-end=\"341\"\u003eaborted visit fee\u003c\/strong\u003e will apply (first hour charge plus any parking and congestion costs).\u003c\/p\u003e\n\u003cp data-start=\"413\" data-end=\"533\"\u003eRequests for \u003cstrong data-start=\"426\" data-end=\"452\"\u003especific arrival times\u003c\/strong\u003e or locations with \u003cstrong data-start=\"471\" data-end=\"492\"\u003erestricted access\u003c\/strong\u003e are charged at a \u003cstrong data-start=\"510\" data-end=\"532\"\u003eminimum of 4 hours\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr data-start=\"535\" data-end=\"538\"\u003e\n\u003ch3 data-start=\"540\" data-end=\"584\"\u003e\u003cstrong data-start=\"544\" data-end=\"584\"\u003eStandard Callout Rates (08:30–17:00)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"586\" data-end=\"658\"\u003e\u003cstrong data-start=\"586\" data-end=\"596\"\u003eLondon\u003c\/strong\u003e\u003cbr data-start=\"596\" data-end=\"599\"\u003e• £200 for the first hour \u003cbr data-start=\"624\" data-end=\"627\"\u003e• £55 per additional 30 minutes\u003c\/p\u003e\n\u003cp data-start=\"660\" data-end=\"740\"\u003e\u003cstrong data-start=\"660\" data-end=\"678\"\u003eOutside London\u003c\/strong\u003e\u003cbr data-start=\"678\" data-end=\"681\"\u003e• £170 for the first hour\u003cbr data-start=\"706\" data-end=\"709\"\u003e• £45 per additional 30 minutes\u003c\/p\u003e\n\u003cp data-start=\"742\" data-end=\"815\"\u003e\u003cstrong data-start=\"742\" data-end=\"787\"\u003eTime-specific or restricted access visits\u003c\/strong\u003e\u003cbr data-start=\"787\" data-end=\"790\"\u003e• Minimum charge: 4 hours\u003c\/p\u003e\n\u003chr data-start=\"817\" data-end=\"820\"\u003e\n\u003cp data-start=\"822\" data-end=\"901\"\u003eAll prices \u003cstrong data-start=\"833\" data-end=\"848\"\u003eexclude VAT\u003c\/strong\u003e.\u003cbr data-start=\"849\" data-end=\"852\"\u003eParking and congestion charges are added at cost.\u003c\/p\u003e\n\u003ch3 data-end=\"291\" data-start=\"239\"\u003e\u003cstrong data-end=\"291\" data-start=\"243\"\u003eService Requirements \u0026amp; Important Information\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-end=\"568\" data-start=\"293\"\u003e\u003cstrong data-end=\"316\" data-start=\"293\"\u003eAppliance Standards\u003c\/strong\u003e\u003cbr data-end=\"319\" data-start=\"316\"\u003e• Appliances must be \u003cstrong data-end=\"360\" data-start=\"340\"\u003ecommercial grade\u003c\/strong\u003e, \u003cstrong data-end=\"377\" data-start=\"362\"\u003eCE-approved\u003c\/strong\u003e, fit for purpose, and installed to a compliant standard.\u003cbr data-end=\"437\" data-start=\"434\"\u003e• We do \u003cstrong data-end=\"452\" data-start=\"445\"\u003enot\u003c\/strong\u003e work on domestic appliances, non-CE brands, spurious\/unknown makes, obsolete units, or equipment in poor condition.\u003c\/p\u003e\n\u003cp data-end=\"715\" data-start=\"570\"\u003e\u003cstrong data-end=\"587\" data-start=\"570\"\u003eWorking Hours\u003c\/strong\u003e\u003cbr data-end=\"590\" data-start=\"587\"\u003e• Standard hours: \u003cstrong data-end=\"638\" data-start=\"608\"\u003eMonday–Friday, 08:30–17:00\u003c\/strong\u003e.\u003cbr data-end=\"642\" data-start=\"639\"\u003e• Repairs required outside these hours fall under \u003cstrong data-end=\"714\" data-start=\"692\"\u003eout-of-hours rates\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1035\" data-start=\"717\"\u003e\u003cstrong data-end=\"737\" data-start=\"717\"\u003eBooking \u0026amp; Access\u003c\/strong\u003e\u003cbr data-end=\"740\" data-start=\"737\"\u003e• \u003cstrong data-end=\"775\" data-start=\"742\"\u003eAll work requires prepayment.\u003c\/strong\u003e\u003cbr data-end=\"778\" data-start=\"775\"\u003e• \u003cstrong data-end=\"826\" data-start=\"780\"\u003eWasted or aborted callouts are chargeable.\u003c\/strong\u003e\u003cbr data-end=\"829\" data-start=\"826\"\u003e• If gas, water, or electrical services fail on arrival, the visit may be aborted and chargeable.\u003cbr data-end=\"929\" data-start=\"926\"\u003e• Unless pre-arranged, engineers do \u003cstrong data-end=\"972\" data-start=\"965\"\u003enot\u003c\/strong\u003e carry access equipment, hot-work tools, or movement equipment.\u003c\/p\u003e\n\u003cp data-end=\"1111\" data-start=\"1037\"\u003e\u003cstrong data-end=\"1058\" data-start=\"1037\"\u003eParts \u0026amp; Materials\u003c\/strong\u003e\u003cbr data-end=\"1061\" data-start=\"1058\"\u003e• All parts and materials used are \u003cstrong data-end=\"1110\" data-start=\"1096\"\u003echargeable\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1200\" data-start=\"1113\"\u003e\u003cstrong data-end=\"1134\" data-start=\"1113\"\u003eGrease Management\u003c\/strong\u003e\u003cbr data-end=\"1137\" data-start=\"1134\"\u003e• Repairs caused by severe grease build-up may not be possible.\u003c\/p\u003e\n\u003chr data-end=\"1205\" data-start=\"1202\"\u003e\n\u003ch3 data-end=\"1256\" data-start=\"1207\"\u003e\u003cstrong data-end=\"1256\" data-start=\"1211\"\u003eGas Appliance Compliance (Catering Sites)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-end=\"1963\" data-start=\"1258\"\u003eGas appliances must meet the following standards:\u003cbr data-end=\"1310\" data-start=\"1307\"\u003e• \u003cstrong data-end=\"1327\" data-start=\"1312\"\u003eCAIS23 rev1\u003c\/strong\u003e, \u003cstrong data-end=\"1339\" data-start=\"1329\"\u003eBS6173\u003c\/strong\u003e, and \u003cstrong data-end=\"1354\" data-start=\"1345\"\u003eDW172\u003c\/strong\u003e.\u003cbr data-end=\"1358\" data-start=\"1355\"\u003e• Extraction and ventilation systems must be \u003cstrong data-end=\"1418\" data-start=\"1403\"\u003einterlocked\u003c\/strong\u003e, compliant, and able to prove \u003cstrong data-end=\"1468\" data-start=\"1449\"\u003esafe CO₂ levels\u003c\/strong\u003e with all appliances running.\u003cbr data-end=\"1500\" data-start=\"1497\"\u003e• The canopy must meet current standards with \u003cstrong data-end=\"1564\" data-start=\"1546\"\u003e300mm overhang\u003c\/strong\u003e (250mm to gulley).\u003cbr data-end=\"1586\" data-start=\"1583\"\u003e• Gas pipework must be correctly marked, fixed securely, fit for purpose, and include an \u003cstrong data-end=\"1713\" data-start=\"1675\"\u003eindependent manual isolation valve\u003c\/strong\u003e.\u003cbr data-end=\"1717\" data-start=\"1714\"\u003e• Commercial hoses must be installed correctly, with a proper \u003cstrong data-is-only-node=\"\" data-end=\"1791\" data-start=\"1778\"\u003elazy loop\u003c\/strong\u003e, free from kinks and not touching floors or walls.\u003cbr data-end=\"1845\" data-start=\"1842\"\u003e• All burners must be properly calibrated with correct combustion, aeration, and confirmed operating\/supply pressures.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Caterhut","offers":[{"title":"Default Title","offer_id":55981473202508,"sku":null,"price":255.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0919\/5274\/2732\/files\/call-out.png?v=1763559288","url":"https:\/\/www.caterhut.com\/products\/call-out","provider":"Caterhut","version":"1.0","type":"link"}